Help
Frequently asked questions
Straight answers for PTs and clients. Still stuck? See Contact.
Product
What is HomePTKit?
HomePTKit is a UK platform for personal trainers who coach busy professionals and parents at home. PTs sell challenges and memberships; clients pay the PT; we provide the software and payment rails.
Who is it for?
Primarily UK personal trainers building a home-client business, and the adults they coach. Short home sessions — not gym-floor theatre.
Is HomePTKit multi-tenant?
Yes. Each PT has their own space. Clients only see the PT they join — your branding, your content, your community.
Fees & payments
How much does HomePTKit cost PTs?
£0 monthly fee to PTs. We take 7.5% of client payments processed through HomePTKit — only when you earn.
Who do clients pay?
Clients pay you (the PT). Payouts go to your bank via Stripe Connect Express, after Stripe’s normal onboarding and verification.
What about Stripe card fees?
Stripe’s normal card fees pass through at Stripe’s rates. They are separate from HomePTKit’s 7.5% application fee and are not a HomePTKit markup.
Do you take a cut if I don’t get paid?
No. The 7.5% platform fee applies when client payments flow through HomePTKit. No earnings, no platform fee.
Challenges & memberships
What’s the difference between a challenge and a membership?
A challenge is typically a time-bound pack (videos, PDFs, progress marks) with a set price. A membership is ongoing access — often with member vs non-member pricing. You can offer both.
Do I keep my content and clients?
Yes. Your IP stays yours. Clients are yours. We host and process payments so you can coach.
Can I set different prices for members?
Yes. Member vs non-member pricing is part of how challenges and memberships work on HomePTKit.
Features
What else is in the product?
Alongside challenges and memberships: PT dashboard and analytics, client shell, community threads, meal-plan templates, marketplace discovery, and live Q&A when you want it.
Does it work on mobile?
Yes — the client experience is mobile-ready and PWA-friendly, so clients can use it comfortably on a phone between school runs.
Is this medical advice or an NHS service?
No. HomePTKit is fitness-coaching software. We do not provide medical advice. Clients should check with a clinician before starting exercise where appropriate.
Account & support
How do I get started as a PT?
Create a free PT account, set up your space, connect Stripe when you’re ready to take payments, then publish a challenge or membership and invite clients.
How do I cancel or close my account?
Email support@homeptkit.com and we’ll help you close the account. Active memberships and payouts may need a short wind-down so clients and pending transfers are handled cleanly.
How do I get support?
Write to support@homeptkit.com. We aim to reply within 1–2 working days on working days (UK). For privacy requests, use privacy@homeptkit.com.
Where can I read about data and privacy?
See our Privacy policy, Terms of use, and Cookie policy. Those pages explain what we collect, fees language in contract form, and how cookies work.